Attention Rsupport customers,

We are writing to notify you of a scheduled maintenance and update for RemoteCall for the following date and time:

Date: Oct. 24th, 2016
Time: 15:00 – 22:00 UTC

Internationally Observed Times
San Francisco: 14:00 – 21:00 (PST)
New York: 11:00 – 18:00 (EST)
London: 16:00 – 23:00 (GMT)
Seoul/Tokyo: Tuesday Oct. 18th, 00:00 – 07:00 (KST)

This is a routine maintenance and product update operation to check our software and server systems. See below for details.

– Added support to 64bit MAC OS (32bit MAC OS will not be supported anymore and existing agents must be replaced/reinstalled with the 64bit version)
– Enhanced security on session / gateway servers.

We expect minimal downtime and advise that temporary outages of service are a possibility, so we ask that you to plan your business accordingly and apologize for any inconvenience this may cause.

If you have any questions or concerns, please contact our support team at

Warm regards,

Rsupport Support Team