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Privacy Policy

RSUPPORT Privacy Policy v2.0

This Privacy Policy sets forth how RSUPPORT collects, uses, stores, and shares your personal information in connection with its services. Please read it carefully before using the services.

[Table of Contents]

  1. ■ Introduction
  2. ■ How RSUPPORT Uses the Personal Information It Obtains
  3. ■ Period of Retention of Users’ Personal Information
  4. ■ Information Obtained by Service
  5. ■ Protection of Children’s Personal Information
  6. ■ Sharing of Personal Information
  7. ■ Transfer of Personal Information
  8. ■ Accessing Your Information and Your Rights
  9. ■ Security
  10. ■ Why RSUPPORT Uses Cookies and Other Similar Technologies and How to Reject
  11. ■ Use of Behavioral Information and Custom Online Ads
  12. ■ Contact Information
  13. ■ Changes to RSUPPORT’s Privacy Policy

■ Introduction

RSUPPORT Co., Ltd. (“RSUPPORT”, “we”, or “our”) is committed to protecting the personal information of the individuals and organizations who use the services described in this Privacy Policy. This Privacy Policy explains:

  1. 1. What information we collect and on what legal basis;
  2. 2. How we use the information and how long we keep it;
  3. 3. When we share or transfer information to others; and
  4. 4. How you can exercise your rights over your information.

Our services may link to software, websites, or services owned and operated by third parties, including operating system providers and sign-in platforms. These third-party services are outside the scope of this Privacy Policy and have their own policies that govern the collection, use, and sharing of information. We encourage you to read those policies. RSUPPORT is not responsible for the privacy practices of such third parties.

■ How RSUPPORT Uses the Personal Information It Obtains

We use the personal information obtained through your use of our services only for the purposes stated in the “Information Obtained by Service” table below, including:

  1. 1. To create and manage your account and to provide the services you requested;
  2. 2. To respond to your inquiries, trial requests, and support requests;
  3. 3. To analyze, review, and improve the services we offer;
  4. 4. To protect the services against misuse and to ensure security;
  5. 5. To comply with legal and regulatory requirements.

Where the purpose of use changes, we will take the necessary measures, such as obtaining your separate consent, in accordance with applicable law. The legal basis on which we process your personal information is one of the following and is stated for each item in the table below:

  1. 1. Consent: where you have consented after being informed of the items collected, the purpose, and the retention period. You may withdraw your consent at any time.
  2. 2. Performance of a contract: where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract. Where we process personal information on this basis without consent, we state the basis in the table below.
  3. 3. Legal obligation: where processing is necessary to comply with a legal obligation, such as record-keeping requirements under applicable law.

■ Period of Retention of Users’ Personal Information

We keep your personal information only for as long as necessary to provide the services or for the purposes for which it was collected, and we delete it without delay once the retention period expires or the purpose has been achieved. The retention period for each item is stated in the “Information Obtained by Service” table below. In general:

  1. 1. Account information (sign-up, purchase, free trial): until you withdraw your membership.
  2. 2. Service usage records and information submitted through inquiry or consultation forms: one year from the date of collection.
  3. 3. Newsletter and investor-information subscriptions: until you unsubscribe.
  4. 4. Job applications: deleted immediately after the recruitment process is completed. Talent pool registrations: three years from the date of collection, based on your separate consent.
  5. 5. RemoteMeeting recorded files: one month from the date of collection. AI:repoto uploaded files: up to six months.

Where we are required to retain information under applicable law after the retention period has expired, we store that information separately from other personal information and keep it only for the period prescribed by law:

Records retained Applicable law Retention period
Records on contracts or withdrawal of offers Act on the Consumer Protection in Electronic Commerce, etc. (Korea), Article 6 and Article 6 of its Enforcement Decree 5 years
Records on payment and supply of goods or services 5 years
Records on consumer complaints or dispute resolution 3 years
Records on labeling and advertising 6 months
Books and supporting documents for all transactions prescribed by tax law Framework Act on National Taxes (Korea), Article 85-3 5 years
Website access records (log records, access tracking data) Protection of Communications Secrets Act (Korea), Article 15-2 and Article 41(2)2 of its Enforcement Decree 3 months

Personal information that is no longer needed is selected and destroyed with the approval of our Data Protection Officer, in a manner that prevents recovery: electronic files are permanently deleted so that the records cannot be restored, and paper documents are shredded or incinerated.

■ Information Obtained by Service

We collect only the minimum personal information necessary to provide each service. Required items are needed to provide the service; optional items are collected with your consent and you can use the service even if you do not provide them. Information marked “Use of service” is generated automatically while you use the service. If we need to collect additional personal information for a specific purpose on a service web page, we will inform you of the items, purpose, and retention period and obtain your consent at the time of collection. We do not process pseudonymized information, and our services do not include features that make sensitive information public. The information we collect, the purpose, the legal basis, and the retention period for each service are as follows:

Service Menu Purpose Collected personal information item Legal basis Retention period
RSUPPORT Corporate Site Partnership Inquiry Reviewing the inquiry and replying with the result (Required) Company Name, Email, Mobile Phone Number Consent 1 year from collection
Contact Us Reviewing the inquiry and replying with the result (Required) Name, Email, Phone Number Consent 1 year from collection
Customer Feedback Reviewing the feedback and replying with the result (Required) Email Consent 1 year from collection
RemoteCall Free Trial Creating an account for the free trial (Required) Name, Company Name, Phone Number, Email Consent Until you withdraw your membership
Use of service Performing the service contract, managing users, using data to improve the service (Required) OS Information, IP Address (Public, Private), MAC Address, Service usage record, Device Information
(Optional) Customer Name, Phone Number, Email entered by the agent during a support session		 Consent 1 year from collection
RemoteView Purchase Providing and managing the service, sending notices, preventing unauthorized use through user identification (Required) ID, Name, Cell Phone Number, Phone Number, Email Consent Until you withdraw your membership
Free Trial Creating an account for the free trial (Required) Company ID, User ID, Password, Name, Phone Number, Email, Company Name

[Simple Login (Google, Microsoft)]
For your convenience, we offer sign-in with Google or Microsoft. When you sign in through one of these platforms, RemoteView collects the account information you agreed to share during the sign-in process. By linking your RemoteView account with a platform account, you agree to that platform’s privacy policy. For details, please refer to:
– Google Privacy Policy
– Revoke Google Access
– Microsoft Privacy Statement		 Consent Until you withdraw your membership
Use of service Performing the service contract, managing users, using data to improve the service (Required) OS Information, IP Address (Public, Private), Service usage record, Device Information

When remotely controlling an Android device, RSUPPORT uses the Google account stored in the device’s operating system. This information is used only to provide the service during the session and is not stored in our database.		 Consent 1 year from collection
RemoteMeeting Purchase Providing and managing the service, sending notices, preventing unauthorized use through user identification (Required) ID, Name, Cell Phone Number, Phone Number, Email Consent Until you withdraw your membership
Free Trial Creating an account for the free trial (Required) Company Name, Department Name, Time Zone, Name, Contact Number, Email

[Simple Login (Google)]
For your convenience, we offer sign-in with Google. When you sign in through Google, RemoteMeeting collects the account information you agreed to share during the sign-in process. By linking your RemoteMeeting account with a Google account, you agree to Google’s privacy policy. For details, please refer to:
– Google Privacy Policy
– Revoke Google Access		 Consent Until you withdraw your membership
Use of service Performing the service contract, managing users, using data to improve the service, generating meeting summaries (Required) OS Information, IP Address (Public, Private), Service usage record, Recorded Files, Device Information

※ When you use the meeting recording and summary features, recorded files and transcripts are processed by an AI summarization function. Please avoid including sensitive information (such as health information) or government identification numbers of yourself or others in your meetings.		 Consent Service usage record: 1 year from collection
Recorded files: 1 month from collection
Mobizen Sign Up (Mobizen Studio) Providing and managing the service, sending notices, preventing unauthorized use through user identification (Required) Google Email
(Optional) Name, Profile Image

[Simple Login (Google)]
For your convenience, we offer sign-in with Google. When you sign in through Google, Mobizen Studio collects the account information you agreed to share during the sign-in process. Mobizen Studio may collect the number of likes and views of your YouTube videos and may delete, share, or change the visibility of your videos on your instruction. By linking your Mobizen account with a social network platform account, you agree to that platform’s privacy policy. For details, please refer to:
– YouTube Terms of Service
– YouTube API Services
– Google Privacy Policy
– Revoke Google Access
– Twitch Privacy Policy		 Consent Until you withdraw your membership
Use of service Performing the service contract, managing users, using data to improve the service (Required) OS Information, IP Address, Country Information, Regional Information, Access Device Information Consent 1 year from collection
HelpDesk Submit a request Reviewing the request and replying with the result [RemoteCall, RemoteView, RemoteMeeting]
(Required) Email, Name, Company Name, Phone Number, Company ID/User ID
[Mobizen]
(Required) Email		 Consent 1 year from collection
AI:repoto Sign Up Creating accounts, supporting members, preventing unauthorized use, handling complaints, sending notices and announcements, identifying and verifying members (Required) Email, Name, Company Name, Phone Number

[Simple Login (Google, Microsoft)]
For your convenience, we offer sign-in with Google or Microsoft. When you sign in through one of these platforms, AI:repoto collects the account information you agreed to share during the sign-in process. You can also view, edit, share, and permanently delete events in your Google Calendar through the service. By linking your AI:repoto account with a platform account, you agree to that platform’s privacy policy. For details, please refer to:
– Google Privacy Policy
– Revoke Google Access
– Microsoft Privacy Statement		 Consent Until you withdraw your membership
Use of service Performing the service contract, managing users, using data to improve the service, transcribing call recordings, video conference recordings, and on-site voice recordings, generating meeting summaries As part of the service, your call recordings, video conferences, voice recordings, and other audio and video files are transmitted to the AI:repoto server. Audio is converted to text, and the transcript is stored on the AI:repoto server so that you and the members of your workspace can access it anytime, anywhere.

[Call Recording Transcription]
(Required) Call recording files, file properties (name, duration)
(Optional) Phone number of the other party
[Video Conference Recording and Transcription]
(Required) Video files, calendar details (your schedule), online meeting access links
[On-Site Voice Recording and Transcription]
(Required) Voice recording files
[Meeting Summary Generation]
(Required) Transcribed text

※ Files you upload and the generated results are not used to train AI models. Please avoid including sensitive information (such as health information), government identification numbers, passport numbers, or credit card numbers of yourself or others in your files.		 Consent Uploaded data: stored for up to 6 months and then deleted
Generated transcripts: until you withdraw your membership, or up to 6 months if you choose that setting
Service usage record: 1 year from collection
UltraDesk Sign Up Identifying members and managing accounts and authentication, managing workspaces (organizations) and member permissions, responding to inquiries and delivering required notices (Required) Email, Password, Name
(Optional) Profile Image

[Simple Login (Google)]
For your convenience, we offer sign-in with Google. When you sign in through Google, UltraDesk collects the account information you agreed to share during the sign-in process. By linking your UltraDesk account with a Google account, you agree to Google’s privacy policy. For details, please refer to:
– Google Privacy Policy
– Revoke Google Access		 Consent Until you withdraw your membership
Use of service Providing remote access, remote support, and device registration and management, keeping the service stable and secure and preventing misuse, using data to improve the service (Required) OS Information, IP Address (Public, Private), MAC Address, Service usage record, Device Information Consent Service usage record: 1 year from collection (security-relevant activity logs: 2 years; page visit and feature usage history: 400 days)
Device information: until the device is deregistered or you withdraw your membership

■ Protection of Children’s Personal Information

Our services are not intended for children, and we do not knowingly collect or process personal information from children under the age of 14 (or the higher age required by the law of your jurisdiction, such as 16 in the European Economic Area). If we become aware that we have collected personal information from a child, we will delete it without delay.

■ Sharing of Personal Information

We do not provide your personal information to third parties beyond the scope described in this Privacy Policy. We may share personal information only in the following circumstances:

  1. 1. With your separate consent. We currently do not provide personal information to third parties on the basis of consent; if this becomes necessary, we will inform you of the recipient, purpose, items, and retention period and obtain your consent before doing so.
  2. 2. When required by law: to courts, law enforcement, or other authorities that have the legal authority to request it, in accordance with the procedures prescribed by law (for example, a warrant), and limited to the information requested.
  3. 3. In connection with a corporate transaction such as a merger or sale of all or part of our business, where we may need to disclose information to a potential buyer and its professional advisors.
  4. 4. To protect the rights, property, or safety of RSUPPORT, our users, or the public.

We also engage the following service providers (processors) in Korea to process personal information on our behalf. We require all processors by contract to process personal information only for the entrusted purpose, to implement technical and organizational security measures, not to sub-contract without our approval, and to accept our supervision. If the entrusted tasks or the processors change, we will update this Privacy Policy without delay. Processors located outside Korea are listed in “Transfer of Personal Information” below.

Processor Entrusted task
NHN KCP Corp. Purchase and payment processing, identity verification, and financial services for users in Korea
Korea Financial Telecommunications & Clearings Institute Purchase and payment processing, identity verification, and financial services for users in Korea
Toss Payments Co., Ltd. Purchase and payment processing for users outside Korea
Korea Credit Information Services Collection of overdue fees
LG Uplus Corp. Storing information for technical support
KT Alpha Co., Ltd. Sending mobile gift vouchers
SureM Co., Ltd. Sending text messages for mobile phone verification (verification data is kept for 2 months after verification and then destroyed)

■ Transfer of Personal Information

RSUPPORT is headquartered in the Republic of Korea, and your information is processed in Korea. In addition, to provide the services we use systems and services of the companies listed below, which process personal information on our behalf outside Korea. Such transfers are made on the basis of the performance of our contract with you (Article 28-8(1)3 of the Personal Information Protection Act of Korea) and in accordance with any other applicable data protection laws. If you do not wish your information to be transferred as described below, you can withdraw from the relevant service or withdraw your membership, or contact our Information Security Team at privacy@rsupport.com; please note that the services cannot be provided without these transfers.

Where we use generative AI services outside Korea to provide AI-powered features, the transmitted data is used only to generate the requested result, is not used to train the provider’s own AI models under our contract with the provider, and is deleted immediately after the result is generated.

Recipient (processor) and contact Purpose of transfer Personal information transferred Country Timing and method of transfer Recipient’s retention period
Amazon Web Services, Inc.
(aws-korea-privacy@amazon.com)		 Cloud service operation (service infrastructure and data storage) Personal information and log data collected during use of the service Japan, United States, Australia, Germany Transferred over the network as needed while the service is provided Until you withdraw your membership or the processing agreement ends
Oracle Cloud Infrastructure
(privacy_kr_grp@oracle.com)		 Cloud service operation (service infrastructure and data storage) Personal information and log data collected during use of the service Japan Transferred over the network as needed while the service is provided Until you withdraw your membership or the processing agreement ends
Supabase, Inc.
(privacy@supabase.io)		 Cloud service operation (user authentication, database, and file storage) Email and authentication data, profile information (including image), organization, device, session, and access records, and other service usage data United States Transferred over the network as needed while the service is provided Until you withdraw your membership or the processing agreement ends
PayPal Pte. Ltd.
(paypal@generalagent.co.kr)		 Purchase and payment processing, identity verification, and financial services Payment information United States Transferred over the network at the time of payment Until you withdraw your membership or the processing agreement ends
Epsilon
(privacy@epsilon.jp)		 Purchase and payment processing, identity verification, and financial services Payment information Japan Transferred over the network at the time of payment Until you withdraw your membership or the processing agreement ends
Alipay
(Privacy-OpenPlatform@alipay.com)		 Purchase and payment processing, identity verification, and financial services Payment information China Transferred over the network at the time of payment Until you withdraw your membership or the processing agreement ends
Paddle
(privacy@paddle.com)		 Purchase and payment processing, identity verification, and financial services Payment information United States, United Kingdom, Ireland Transferred over the network at the time of payment Until you withdraw your membership or the processing agreement ends
Stripe, Inc.
(privacy@stripe.com)		 Purchase and payment processing, storage of payment method information Payment information United States Transferred over the network at the time of payment Until you withdraw your membership or the processing agreement ends
Salesforce.com, inc.
(privacy@salesforce.com)		 Storing customer consultation records Customer information United States Transferred over the network as needed while the service is provided Until you withdraw your membership or the processing agreement ends
Google LLC
(googlekrsupport@google.com)		 Receipt of online forms via Google Forms (personal information access requests, event participation applications, inquiries) Name, contact details, email address, and the content of the application or inquiry entered in the form, as stated in each form United States Transferred over the network when the form is submitted Until the retention period stated in each form (access requests are deleted without delay after they have been handled) or until the processing agreement ends
Benchmark Email
(support@benchmarkemail.com)		 Sending marketing and promotional emails Email address United States Transferred over the network when emails are sent Until you withdraw your membership or the processing agreement ends
MailChimp
(privacy@mailchimp.com)		 Sending marketing and promotional emails Email address United States Transferred over the network when emails are sent Until you withdraw your membership or the processing agreement ends
OpenAI, LLC
(https://help.openai.com/)		 Transcription, summarization, and analysis of content for AI-powered features Personal information contained in content you upload for AI-powered features (meeting transcripts, recorded videos, call recordings, video and audio files, transcribed text) United States Transmitted over the network with TLS encryption when you run an AI feature Deleted immediately after the result is generated (not used to train the provider’s AI models)
Anthropic, PBC
(privacy@anthropic.com)		 Transcription, summarization, and analysis of content for AI-powered features Personal information contained in content you upload for AI-powered features (call recordings, video and audio files, transcribed text) United States Transmitted over the network with TLS encryption when you run an AI feature Deleted immediately after the result is generated (not used to train the provider’s AI models)
Google LLC
(googlekrsupport@google.com)		 Collection and management of app crash and error information via Google APIs Identifiers generated on your device United States Transferred over the network as needed while the service is provided Until you withdraw your membership or the processing agreement ends

■ Accessing Your Information and Your Rights

  1. 1. You may at any time request access to, correction or deletion of, or suspension of the processing of your personal information, and you may withdraw your consent. Depending on the laws of your jurisdiction, you may also have the right to object to certain processing or to receive a copy of your personal information in a machine-readable format. You may exercise these rights through a legal representative or an authorized agent; in that case a power of attorney is required.
  2. 2. How to exercise your rights
    • ㆍYou can view and edit your personal information, or withdraw your membership (withdraw consent), in the account settings of each service.
    • ㆍYou can email our Information Security Team at privacy@rsupport.com. Procedure: receipt of your email ▶ verification that you are the data subject or an authorized agent ▶ response with the result.
    • ㆍYou can submit a personal information access request form [here]. Procedure: receipt of the form ▶ verification that you are the data subject or an authorized agent ▶ response with the result.
  3. 3. After verifying your identity, we will take the necessary action (access, correction, deletion, or suspension of processing) and respond within 10 days of receiving your request.
  4. 4. If you request correction of an error, we will not use or provide the relevant personal information until the correction is completed. If the information has already been provided to a third party, we will notify the third party of the correction without delay.
  5. 5. Your request may be restricted or declined to the extent permitted by law, for example where access is prohibited by law, where it would infringe the rights of others, or where the information must be retained under another law. We will inform you of the reason in such cases.
  6. 6. RSUPPORT does not make decisions based solely on automated processing, including processing using artificial intelligence, that have a significant effect on your rights or obligations. Our AI-powered features (such as transcription and summarization) assist you at your request and do not involve decisions about you.

■ Security

In accordance with Article 29 of the Personal Information Protection Act of Korea and the Standards for Measures to Ensure the Safety of Personal Information, we implement the following organizational, technical, and physical measures to protect your personal information against loss, theft, leakage, alteration, or damage.

  1. [Organizational measures]
    • ㆍWe establish and implement an internal management plan and operate a dedicated information security team that monitors compliance with this Privacy Policy.
    • ㆍWe limit the staff who handle personal information to the minimum necessary and provide regular privacy training.
    • ㆍAll employees sign a security pledge upon joining, handovers of personal information duties are conducted securely, and responsibility for incidents before and after employment is clearly defined.
  2. [Technical measures]
    • ㆍAccess rights to personal information processing systems are granted on a need-to-know basis, and the granting, modification, and revocation of access rights are logged.
    • ㆍWe operate access control systems such as firewalls to block unauthorized access, and we retain and review access logs of personal information processing systems.
    • ㆍPasswords and other critical information are stored using encryption algorithms recommended by the Korea Internet & Security Agency (AES-256 or stronger encryption), and data is transmitted over TLS 1.2 or higher.
    • ㆍWe install, operate, and regularly update anti-virus and other security software, and we regularly inspect and remediate vulnerabilities in our systems.
    • ㆍWe back up data regularly to prevent loss.
  3. [Physical measures]
    • ㆍAccess to server rooms and data storage areas is controlled.
    • ㆍDocuments and removable media containing personal information are stored in locked, secure locations, and their movement in and out is controlled.
  4. [AI processing security of user data]
    To protect your information when we provide AI-powered features, we implement the following measures:
    • ㆍAI processing of user data: we do not use your input data or generated results to train AI models. Uploaded data is retained for the period stated in the “Information Obtained by Service” table and can be deleted at your request at any time.
    • ㆍReliability and fairness of AI systems: AI models are continuously reviewed and managed to operate fairly and without bias.
  5. [Additional privacy protection activities]
    Beyond the measures required by law, RSUPPORT maintains the following international information security certifications. The certificates are available on the RSUPPORT corporate website (Certifications & Awards).
    Certification Scope Validity Certification body
    ISO/IEC 27001:2022
    (Information Security Management System)    		 Production of RSUPPORT on-premises products 2024.12.11 ~ 2027.12.10 ACE Certificate Institution (ACERTI)
    ISO/IEC 27017:2015
    (Cloud Information Security Management System)    		 RSUPPORT services and products 2025.12.24 ~ 2028.12.23 ACE Certificate Institution (ACERTI)

■ Why RSUPPORT Uses Cookies and Other Similar Technologies and How to Reject

RSUPPORT uses cookies, which store and retrieve usage information, to provide you with a personalized service.

  1. [What is a cookie?]
    A cookie is a small piece of information that the server operating a website sends to your browser. It is stored on your computer or mobile device and is sent back to the server automatically when you visit the website. The server reads the cookie to maintain your preferences and provide customized services.
  2. [Purpose of using cookies]
    Cookies are used to understand how you visit and use each of our services and websites so that we can provide you with optimized information.
  3. [How to reject cookies]
    You can refuse or delete cookies through your browser settings. If you refuse cookies, some features such as staying signed in may be limited.
    TypeBrowserHow to block
    Web browserChromeSelect “⋮” at the top right → New Incognito window (Ctrl+Shift+N)
    EdgeSelect “…” at the top right → New InPrivate window (Ctrl+Shift+N)
    Mobile browserChromeSelect “⋮” at the top right → New Incognito tab
    SafariDevice Settings → Apps → Safari → Advanced → Block All Cookies
    Samsung InternetSelect the “Tabs” icon at the bottom → Turn on Secret mode → Start

    ※ Menu names and locations may differ slightly depending on your browser and OS version.

  4. [Third-party analytics tools]
    Third-party analytics tools are installed on the RSUPPORT corporate website and product brand websites to analyze how the sites are used. The behavioral information collected by these tools and how to opt out are described in “Use of Behavioral Information and Custom Online Ads” below.

■ Use of Behavioral Information and Custom Online Ads

  1. 1. RSUPPORT processes behavioral information in a way that does not identify individuals, using automatic collection tools such as cookies and advertising identifiers, for service usage analysis and customized online advertising. An advertising identifier is a non-persistent identifier issued by the mobile operating system and is not used to identify individuals.
  2. 2. We process only the minimum behavioral information necessary, and we do not collect sensitive behavioral information that could infringe on your rights, interests, or privacy, such as information on beliefs or medical history. We do not collect behavioral information from children for customized advertising and do not serve customized advertising to children.
  3. 3. The behavioral information we process and how to opt out are as follows.
    [Behavioral information collected by third parties]
    On the RSUPPORT corporate website and product brand websites, we allow the following third-party analytics tools to collect behavioral information. Information collected by these tools is handled in accordance with each provider’s privacy policy.
    Tool Type Provider Behavioral information collected Purpose Provider’s privacy policy
    Google Analytics JavaScript tag (web page) Google LLC Website visit and usage history, browser and device information Website usage statistics and service improvement Google Analytics Terms of Service
    Google Firebase JavaScript SDK (web page) Google LLC Website visit and usage history, browser and device information Website usage statistics and service improvement Firebase Privacy and Security
    [Behavioral information for customized advertising]
    To provide advertising that is useful to you, the following service shares your advertising identifier, visit history, cookie data, and similar information (“activity log”) with online customized advertising providers.
    Service Custom ad provider Activity log items collected Collection method Purpose Retention period
    Mobizen Screen Recorder AdMob Advertising identifier, approximate IP-based location, cookie data, payment information, app activity information, app information and performance information Collected and transmitted automatically when you use the service Customized advertising based on estimated gender, age group, and interests derived from demographic characteristics Retained in accordance with the contract with the online customized advertising provider and applicable law
    UnityAds
    Pangle
    AppLovin
    [How to opt out]
    You can prevent your advertising identifier from being used for interest-based advertising, or reset it, in your mobile device settings, and you can block or allow behavioral information collected by third parties and customized online advertising at once by changing your browser’s cookie settings. Changing cookie settings may limit some features such as automatic sign-in.
    TypeDevice / BrowserHow to opt out
    Mobile advertising identifierAndroidSettings → Security and privacy → Privacy → More privacy settings → Ads → Reset advertising ID or Delete advertising ID
    iOSSettings → Privacy & Security → Tracking → turn off Allow Apps to Request to Track
    Web browserChrome: block third-party cookiesSelect “⋮” at the top right → Settings → Privacy and security → Third-party cookies → Block third-party cookies
    Chrome: delete stored cookiesSettings → Privacy and security → Delete browsing data
    Edge: block third-party cookiesSelect “…” at the top right → Settings → Privacy, search, and services → Tracking prevention → choose a level (Balanced or Strict), or Cookies → Block third-party cookies
    Edge: delete stored cookiesSettings → Privacy, search, and services → Cookies → See all cookies and site data → Remove all
    Block all cookiesUse a New Incognito window in Chrome or a New InPrivate window in Edge (Ctrl+Shift+N)
    Mobile browserChromeSelect “⋮” at the top right → Settings → Site settings → Third-party cookies → Block third-party cookies (use “Add site exception” to allow specific sites)
    SafariDevice Settings → Apps → Safari → Advanced → Block All Cookies
    Samsung InternetSelect “≡” at the bottom → Privacy → Privacy dashboard → Smart anti-tracking → Strict, or select the “Tabs” icon → Turn on Secret mode

    ※ Menu names and locations may differ slightly depending on your browser and OS version.

  4. 4. To contact a customized advertising provider, please refer to the contact details in the provider’s link above. For questions about behavioral information, to exercise your right to opt out, or to report harm, please contact our Data Protection Officer or Information Security Team at privacy@rsupport.com.

■ Contact Information

RSUPPORT has designated the following Data Protection Officer and department to take overall responsibility for personal information processing and to handle your inquiries, complaints, and requests for remedy.

Data Protection Officer Department in charge
Title: Director of Marketing Division
E-mail: privacy@rsupport.com		 Department: Information Security Team
E-mail: privacy@rsupport.com

RSUPPORT Co., Ltd., 12, Godeokbizvalley-ro 2ga-gil, Gangdong-gu, Seoul, 05203, Republic of Korea

If you have any questions or comments about this Privacy Policy or about RSUPPORT’s processing of your personal information, please contact us at the email address above. We will respond without delay. You also have the right to lodge a complaint with a data protection authority. In Korea, you may contact the Personal Information Dispute Mediation Committee (www.kopico.go.kr, 1833-6972), the Personal Information Infringement Report Center of the Korea Internet & Security Agency (privacy.kisa.or.kr, 118), or the Korean National Police Agency Cyber Crime Report System (ecrm.police.go.kr, 182). We encourage you to contact us first so that we can resolve your concern directly.

■ Changes to RSUPPORT’s Privacy Policy

  1. 1. This Privacy Policy applies from October 28, 2026.
    – Date of notice: October 21, 2026
    – Effective date: October 28, 2026
  2. 2. When we add, delete, or amend the contents of this Privacy Policy, we will post the changes and their effective date in the “Notice” section of our website at least 7 days before they take effect. For changes that significantly affect your rights, such as changes to the items or purposes of processing or to third-party sharing, we will give notice at least 30 days in advance.
  3. 3. Minor changes that have little effect on your rights, such as changes to the list of processors performing the same entrusted task, may be announced together at reasonable intervals (every 4 weeks) along with the start and end dates of each change.
  4. 4. Previous versions of this Privacy Policy are available on request at privacy@rsupport.com.

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