Attention Rsupport customers,
We are writing to notify you of a scheduled maintenance and update for RemoteCall and RemoteView for the following date and time:
Date: Jun.20th, 2016
Time: 15:00 – 20:00 UTC
Internationally Observed Times
San Francisco: 14:00 – 19:00 (PST)
New York: 11:00 – 16:00 (EST)
London: 16:00 – 21:00 (GMT)
Seoul/Tokyo: Tuesday Jun. 21st, 00:00 – 05:00 (KST)
This is a routine maintenance and product upgrade operation to check our software and server systems. See below for details.
– Adding new session/gateway servers
– Changing web server’s IP address.
IMPORTANT: update your firewall/proxy settings by whitelisting the following address.
http://helpdesk.rsupport.com/entries/138889–All-If-I-m-using-an-advanced-Firewall-what-IPs-and-Ports-do-I-need-to-open-to-use-RemoteCall-
http://helpdesk.rsupport.com/entries/60123124-Cannot-open-https-rview-com-How-can-I-access-it-What-are-the-ip-for-the-firewall-
– Updating the existing SHA256
We expect minimal downtime and advise that temporary outages of service are a possibility.
We ask that you plan your business accordingly and apologize for any inconvenience this may cause. If you have any questions or concerns, please contact our support team at support.us@rsupport.com
Warm regards,
Rsupport Support Team
