Attention Rsupport customers,

We are writing to notify you of a scheduled maintenance and update for RemoteCall and RemoteView for the following date and time:

Date: Jun.20th, 2016
Time: 15:00 – 20:00 UTC

Internationally Observed Times
San Francisco: 14:00 – 19:00 (PST)
New York: 11:00 – 16:00 (EST)
London: 16:00 – 21:00 (GMT)
Seoul/Tokyo: Tuesday Jun. 21st, 00:00 – 05:00 (KST)

This is a routine maintenance and product upgrade operation to check our software and server systems. See below for details.

– Adding new session/gateway servers

– Changing web server’s IP address.
IMPORTANT: update your firewall/proxy settings by whitelisting the following address.–All-If-I-m-using-an-advanced-Firewall-what-IPs-and-Ports-do-I-need-to-open-to-use-RemoteCall-

– Updating the existing SHA256

We expect minimal downtime and advise that temporary outages of service are a possibility.
We ask that you plan your business accordingly and apologize for any inconvenience this may cause. If you have any questions or concerns, please contact our support team at

Warm regards,

Rsupport Support Team