Attention Rsupport customers,
We are writing to notify you of a scheduled maintenance and update for RemoteCall for the following date and time:
Date: Feb. 20th, 2017
Time: 15:00 – 22:00 UTC
Internationally Observed Times
San Francisco: 13:00 – 20:00 (PST)
New York: 10:00 – 17:00 (EST)
London: 15:00 – 22:00 (GMT)
Seoul/Tokyo: Tuesday Feb. 21st, 00:00 – 07:00 (KST)
This is a routine maintenance and product update operation to check our software and server systems. See below for details.
– Update on Mac Viewer (beta)
• Support to 64bit OS
• Remote reboot removed
• Boot to safe mode removed
• Reconnect as admin removed
– Relay server
• Re-handshake patched
– Web
• Downloadable IP / domain list added
• Service check tool added
• Log collector added
• Mac address viewer tool added
– Kernel / SSL renewal
• Server kernel updated
• SSL certificate updated
We expect minimal downtime and advise that temporary outages of service are a possibility, so we ask that you to plan your business accordingly and apologize for any inconvenience this may cause.
If you have any questions or concerns, please contact our support team at support.us@rsupport.com
Warm regards,
Rsupport Support Team
