Attention Rsupport customers,

We are writing to notify you of a scheduled maintenance and update for RemoteCall for the following date and time:

Date: Feb. 20th, 2017
Time: 15:00 – 22:00 UTC

Internationally Observed Times
San Francisco: 13:00 – 20:00 (PST)
New York: 10:00 – 17:00 (EST)
London: 15:00 – 22:00 (GMT)
Seoul/Tokyo: Tuesday Feb. 21st, 00:00 – 07:00 (KST)

This is a routine maintenance and product update operation to check our software and server systems. See below for details.

– Update on Mac Viewer (beta)
• Support to 64bit OS
• Remote reboot removed
• Boot to safe mode removed
• Reconnect as admin removed
– Relay server
• Re-handshake patched
– Web
• Downloadable IP / domain list added
• Service check tool added
• Log collector added
• Mac address viewer tool added
– Kernel / SSL renewal
• Server kernel updated
• SSL certificate updated

We expect minimal downtime and advise that temporary outages of service are a possibility, so we ask that you to plan your business accordingly and apologize for any inconvenience this may cause.

If you have any questions or concerns, please contact our support team at

Warm regards,

Rsupport Support Team