Dear Valued Customer,
This is RemoteCall, your trusted remote support solution — connecting anyone, anywhere, with ease.
To provide a better service experience, we will be performing a scheduled system update as outlined below.
During this time, service access may be temporarily unstable. Please refer to the following details.
Update Summary
  • Schedule: November 25 (Tue) 18:30 – November 26 (Wed) 04:00 (KST)
  • Target: RemoteCall SaaS service
  • Note: The update will be performed without downtime for Korea, Japan, and Global services.
    (However, the Korea relay server will be temporarily suspended during the process.)

Main Updates

 

1. Common
  • Dormant account conversion feature added (can only be reactivated by an administrator).
2. Web Viewer
  • The customer consent process shown during recording has been simplified
  • File sharing is now available during live video support sessions.
3. Mobile
  • Screen navigation menu added when remote control starts (latest update required).
  • “Uninstall” option available upon session end (Android).
  • Mouse scroll function now supported during mobile control (Android).
  • Order of permission prompts adjusted for smoother access (Android).
  • Added a notification when switching between window and video mode on iPadOS 26.
4. Others
  • Improved drawing tool performance (real-time annotation).
  • When capturing the screen on the Agent side, a pop-up now displays the folder containing saved images.
  • Various bug fixes and stability improvements applied.

 

Inquiries & Contact

If you have any questions or experience any issues related to this update, please contact us at:

gb_sales@rsupport.com
We will continue to do our best to deliver an even better RemoteCall experience.
Thank you for your continued trust and support.
RSUPPORT Team