Dear Valued Customer,
This is RemoteCall, your trusted remote support solution — connecting anyone, anywhere, with ease.
This is RemoteCall, your trusted remote support solution — connecting anyone, anywhere, with ease.
To provide a better service experience, we will be performing a scheduled system update as outlined below.
During this time, service access may be temporarily unstable. Please refer to the following details.
During this time, service access may be temporarily unstable. Please refer to the following details.
Update Summary
- Schedule: February 24, 2026 (Tue) 18:30 – February 25, 2026 (Wed) 04:00 (KST)
- Target: RemoteCall SaaS service
- Note: The update will proceed without service interruption in Korea, Japan, and all global regions.
(Korea bypass server will be temporarily suspended during the update.)
Main Updates
1. Web Viewer
- You can now set a profile image via: Web Viewer (top right) > Profile > My Info
(Choose a default image or upload your own image.) - For customers with a Video Support license, the counselor’s PIP image will be linked and applied as the profile image.
2. Others
- File transfer speed between the RemoteCall agent and host has been improved (Windows OS).
- Additional bug fixes and feature enhancements have been implemented.
Inquiries & Contact
If you have any questions or experience any issues related to this update, please contact us at:
We will continue to do our best to deliver an even better RemoteCall experience.
Thank you for your continued trust and support.
Thank you for your continued trust and support.
RSUPPORT Team
