{"id":53637,"date":"2026-03-25T21:23:02","date_gmt":"2026-03-26T01:23:02","guid":{"rendered":"https:\/\/www.rsupport.com\/en-us\/?p=53637"},"modified":"2026-03-25T21:23:02","modified_gmt":"2026-03-26T01:23:02","slug":"feb-24th-2026-remotecall-saas-regular-update-notice","status":"publish","type":"post","link":"https:\/\/www.rsupport.com\/en-us\/resources\/notice\/update\/feb-24th-2026-remotecall-saas-regular-update-notice\/","title":{"rendered":"[Feb. 24th, 2026] RemoteCall SaaS Regular Update Notice"},"content":{"rendered":"<div id=\"pl-53637\"  class=\"panel-layout\" ><div id=\"pg-53637-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-53637-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-53637-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<div class=\"post-content\">\n<div id=\"panel-23731-1-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child\" data-index=\"1\">\n<div id=\"pl-w69151fa3eb0b8\" class=\"panel-layout\">\n<div id=\"pg-w69151fa3eb0b8-0\" class=\"panel-grid panel-no-style\">\n<div id=\"pgc-w69151fa3eb0b8-0-0\" class=\"panel-grid-cell\">\n<div id=\"panel-w69151fa3eb0b8-0-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child\" data-index=\"0\">\n<div class=\"widget_text widget-article-text panel-widget-style panel-widget-style-for-w69151fa3eb0b8-0-0-0\">\n<div class=\"textwidget custom-html-widget\">\n<div id=\"panel-23833-1-0-0\" class=\"so-panel widget widget_siteorigin-panels-builder panel-first-child\" data-index=\"1\">\n<div id=\"pl-w69151fa3eb0b8\" class=\"panel-layout\">\n<div id=\"pg-w69151fa3eb0b8-0\" class=\"panel-grid panel-no-style\">\n<div id=\"pgc-w69151fa3eb0b8-0-0\" class=\"panel-grid-cell\">\n<div id=\"panel-w69151fa3eb0b8-0-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child\" data-index=\"0\">\n<div class=\"widget_text widget-article-text panel-widget-style panel-widget-style-for-w69151fa3eb0b8-0-0-0\">\n<div class=\"textwidget custom-html-widget\">Dear Valued Customer,<br \/>\nThis is RemoteCall, your trusted remote support solution \u2014 connecting anyone, anywhere, with ease.<\/div>\n<\/div>\n<\/div>\n<div id=\"panel-w69151fa3eb0b8-0-0-1\" class=\"widget_text so-panel widget widget_custom_html panel-last-child\" data-index=\"1\">\n<div class=\"widget_text widget-article-text panel-widget-style panel-widget-style-for-w69151fa3eb0b8-0-0-1\">\n<div class=\"textwidget custom-html-widget\">To provide a better service experience, we will be performing a scheduled system update as outlined below.<br \/>\nDuring this time, service access may be temporarily unstable. Please refer to the following details.<\/div>\n<div><\/div>\n<\/div>\n<\/div>\n<div><\/div>\n<div id=\"panel-w69151fa3eb0b8-0-0-1\" class=\"widget_text so-panel widget widget_custom_html panel-last-child\" data-index=\"1\">\n<div><\/div>\n<div class=\"widget_text widget-article-text panel-widget-style panel-widget-style-for-w69151fa3eb0b8-0-0-1\">\n<div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div><\/div>\n<div id=\"pl-w69151fa3eb0b8\" class=\"panel-layout\">\n<div id=\"pg-w69151fa3eb0b8-0\" class=\"panel-grid panel-no-style\">\n<div id=\"pgc-w69151fa3eb0b8-0-0\" class=\"panel-grid-cell\">\n<div id=\"panel-w69151fa3eb0b8-0-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child\" data-index=\"0\">\n<div class=\"widget_text widget-article-text panel-widget-style panel-widget-style-for-w69151fa3eb0b8-0-0-0\">\n<div class=\"textwidget custom-html-widget\">\n<div id=\"panel-23833-1-0-1\" class=\"so-panel widget widget_siteorigin-panels-builder\" data-index=\"2\">\n<div id=\"pl-w698ac461dffff\" class=\"panel-layout\">\n<div id=\"pg-w698ac461dffff-0\" class=\"panel-grid panel-no-style\">\n<div id=\"pgc-w698ac461dffff-0-0\" class=\"panel-grid-cell\">\n<div id=\"panel-w698ac461dffff-0-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child\" data-index=\"0\">\n<div class=\"widget_text widget-article-title3 panel-widget-style panel-widget-style-for-w698ac461dffff-0-0-0\">\n<div class=\"textwidget custom-html-widget\"><strong>Update Summary<\/strong><\/div>\n<\/div>\n<\/div>\n<div id=\"panel-w698ac461dffff-0-0-1\" class=\"widget_text so-panel widget widget_custom_html panel-last-child\" data-index=\"1\">\n<div class=\"widget_text widget-article-list-default panel-widget-style panel-widget-style-for-w698ac461dffff-0-0-1\">\n<div class=\"textwidget custom-html-widget\">\n<p><strong>- Schedule<\/strong>: February 24, 2026 (Tue) 18:30 \u2013 February 25, 2026 (Wed) 04:00 (KST)<\/p>\n<p><strong>- Target<\/strong>: RemoteCall SaaS service<\/p>\n<p><strong>- Note<\/strong>: The update will proceed without service interruption in Korea, Japan, and all global regions.<br \/>\n(Korea bypass server will be temporarily suspended during the update.)<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"panel-23833-1-0-2\" class=\"so-panel widget widget_siteorigin-panels-builder\" data-index=\"3\">\n<div><\/div>\n<div id=\"pl-w698ac461e0181\" class=\"panel-layout\">\n<div id=\"pg-w698ac461e0181-0\" class=\"panel-grid panel-no-style\">\n<div><\/div>\n<div id=\"pgc-w698ac461e0181-0-0\" class=\"panel-grid-cell\">\n<div id=\"panel-w698ac461e0181-0-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child\" data-index=\"0\">\n<div class=\"widget_text widget-article-title3 panel-widget-style panel-widget-style-for-w698ac461e0181-0-0-0\">\n<div class=\"textwidget custom-html-widget\"><strong>Main Updates<\/strong><\/div>\n<\/div>\n<\/div>\n<div><\/div>\n<div id=\"panel-w698ac461e0181-0-0-1\" class=\"widget_text so-panel widget widget_custom_html\" data-index=\"1\">\n<div class=\"widget_text widget-article-title3 panel-widget-style panel-widget-style-for-w698ac461e0181-0-0-1\">\n<div class=\"textwidget custom-html-widget\"><strong>1. Web Viewer<\/strong><\/div>\n<\/div>\n<\/div>\n<div id=\"panel-w698ac461e0181-0-0-2\" class=\"widget_text so-panel widget widget_custom_html\" data-index=\"2\">\n<div class=\"widget_text widget-article-list-default panel-widget-style panel-widget-style-for-w698ac461e0181-0-0-2\">\n<div class=\"textwidget custom-html-widget\">\n<ul>\n<li>You can now set a profile image via: Web Viewer (top right) &gt; Profile &gt; My Info<br \/>\n(Choose a default image or upload your own image.)<\/li>\n<li>For customers with a Video Support license, the counselor\u2019s PIP image will be linked and applied as the profile image.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"panel-w698ac461e0181-0-0-3\" class=\"widget_text so-panel widget widget_custom_html\" data-index=\"3\">\n<div class=\"widget_text widget-article-title3 panel-widget-style panel-widget-style-for-w698ac461e0181-0-0-3\">\n<div class=\"textwidget custom-html-widget\"><strong>2. Others<\/strong><\/div>\n<\/div>\n<\/div>\n<div id=\"panel-w698ac461e0181-0-0-4\" class=\"widget_text so-panel widget widget_custom_html\" data-index=\"4\">\n<div class=\"widget_text widget-article-list-default panel-widget-style panel-widget-style-for-w698ac461e0181-0-0-4\">\n<div class=\"textwidget custom-html-widget\">\n<ul>\n<li>File transfer speed between the RemoteCall agent and host has been improved (Windows OS).<\/li>\n<li>Additional bug fixes and feature enhancements have been implemented.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"textwidget custom-html-widget\"><\/div>\n<\/div>\n<\/div>\n<div id=\"panel-23833-1-0-3\" class=\"so-panel widget widget_siteorigin-panels-builder panel-last-child\" data-index=\"4\">\n<div id=\"pl-w69151fc7e6231\" class=\"panel-layout\">\n<div id=\"pg-w69151fc7e6231-0\" class=\"panel-grid panel-no-style\">\n<div id=\"pgc-w69151fc7e6231-0-0\" class=\"panel-grid-cell\">\n<div id=\"panel-w69151fc7e6231-0-0-0\" class=\"widget_text so-panel widget widget_custom_html panel-first-child\" data-index=\"0\">\n<div class=\"widget_text widget-article-title3 panel-widget-style panel-widget-style-for-w69151fc7e6231-0-0-0\">\n<div class=\"textwidget custom-html-widget\"><strong>Inquiries &amp; Contact<\/strong><\/div>\n<\/div>\n<\/div>\n<div id=\"panel-w69151fc7e6231-0-0-1\" class=\"widget_text so-panel widget widget_custom_html\" data-index=\"1\">\n<div class=\"widget_text widget-article-list-default panel-widget-style panel-widget-style-for-w69151fc7e6231-0-0-1\">\n<div class=\"textwidget custom-html-widget\">\n<p>If you have any questions or experience any issues related to this update, please contact us at:<\/p>\n<div class=\"article-contacts\"><a href=\"mailto:gb_sales@rsupport.com\">gb_sales@rsupport.com<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"panel-w69151fc7e6231-0-0-2\" class=\"widget_text so-panel widget widget_custom_html\" data-index=\"2\">\n<div class=\"widget_text widget-article-text panel-widget-style panel-widget-style-for-w69151fc7e6231-0-0-2\">\n<div class=\"textwidget custom-html-widget\">We will continue to do our best to deliver an even better RemoteCall experience.<br \/>\nThank you for your continued trust and support.<\/div>\n<\/div>\n<\/div>\n<div id=\"panel-w69151fc7e6231-0-0-3\" class=\"widget_text so-panel widget widget_custom_html panel-last-child\" data-index=\"3\">\n<div class=\"widget_text widget-article-text panel-widget-style panel-widget-style-for-w69151fc7e6231-0-0-3\">\n<div class=\"textwidget custom-html-widget\">RSUPPORT Team<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"Dear Valued Customer, This is RemoteCall, your trusted remote support solution \u2014 connecting anyone, anywhere, with ease. To provide a better service experience, we will be performing a scheduled system update as outlined below. During this time, service access may be temporarily unstable. Please refer to the following details. Update Summary &#8211; Schedule: February 24, 2026 (Tue) 18:30 \u2013 February 25, 2026 (Wed) 04:00 (KST) &#8211; Target: RemoteCall SaaS service &#8211; Note: The update will proceed without service interruption in Korea, Japan, and all global regions. (Korea bypass server will be temporarily suspended during the update.) &nbsp; Main Updates 1.&hellip;","protected":false},"author":47,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[30],"tags":[],"class_list":["post-53637","post","type-post","status-publish","format-standard","hentry","category-update"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>[Feb. 24th, 2026] RemoteCall SaaS Regular Update Notice RSUPPORT<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rsupport.com\/en-us\/resources\/notice\/update\/feb-24th-2026-remotecall-saas-regular-update-notice\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"[Feb. 24th, 2026] RemoteCall SaaS Regular Update Notice RSUPPORT\" \/>\n<meta property=\"og:description\" content=\"Dear Valued Customer, This is RemoteCall, your trusted remote support solution \u2014 connecting anyone, anywhere, with ease. To provide a better service experience, we will be performing a scheduled system update as outlined below. During this time, service access may be temporarily unstable. Please refer to the following details. Update Summary - Schedule: February 24, 2026 (Tue) 18:30 \u2013 February 25, 2026 (Wed) 04:00 (KST) - Target: RemoteCall SaaS service - Note: The update will proceed without service interruption in Korea, Japan, and all global regions. (Korea bypass server will be temporarily suspended during the update.) &nbsp; Main Updates 1.&hellip;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.rsupport.com\/en-us\/resources\/notice\/update\/feb-24th-2026-remotecall-saas-regular-update-notice\/\" \/>\n<meta property=\"og:site_name\" content=\"Rsupport EN\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/RSUPPORT\" \/>\n<meta property=\"article:published_time\" content=\"2026-03-26T01:23:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.rsupport.com\/en-us\/wp-content\/uploads\/sites\/4\/2025\/09\/img-og-rsupport.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"smkim\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@rsupport\" \/>\n<meta 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