{"id":17223,"date":"2019-05-31T08:37:06","date_gmt":"2019-05-31T12:37:06","guid":{"rendered":"\/en-us\/?p=17223"},"modified":"2023-12-03T20:17:30","modified_gmt":"2023-12-04T01:17:30","slug":"new-remotecall-remote-support-app-remotecall-web-viewer-release-announcement-may-27-2019","status":"publish","type":"post","link":"https:\/\/www.rsupport.com\/en-us\/resources\/notice\/update\/new-remotecall-remote-support-app-remotecall-web-viewer-release-announcement-may-27-2019\/","title":{"rendered":"New &#8220;RemoteCall remote support&#8221; App for RemoteCall Web Viewer Release Announcement (May 27, 2019)"},"content":{"rendered":"<div class=\"post-content\">\r\n\t\t\t\t<p>Dear RemoteCall users,<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>First, thank you for using our service.<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>On May 27, 2019, we have updated the RemoteCall 6.0 ASP service.<\/p>\r\n<p>The biggest change was the addition of mobile support using \u201cRemoteCall Web Viewer\u201d.<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>Now, support agents can just open a browser on their PC or mobile device and provide support to PC, mobile and even visual.<\/p>\r\n<p>To enhance the experience, agents have the option to use the \u201cRemoteCall remote support\u201d App as well.<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>\u2013 How to use RemoteCall Web Viewer &amp; Helpdesk page: \u3010<a href=\"https:\/\/help.remotecall.com\/hc\/en-us\" target=\"_blank\" rel=\"noopener\">Go to HelpDesk page<\/a>\u3011<\/p>\r\n<p>\u2013 RemoteCall Web Viewer Product Page: \u3010<a href=\"https:\/\/www.remotecall.com\/us\/products\/remotecall-webviewer\/\" target=\"_blank\" rel=\"noopener\">Web Viewer Product Page<\/a>\u3011<\/p>\r\n<p>\u2013 Download RemoteCall Remote Support App:&nbsp;\u3010&nbsp;<a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.rsupport.remotecall.rtc.host\" target=\"_blank\" rel=\"noopener\">RemoteCall App<\/a>\u3011<\/p>\r\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[30],"tags":[],"class_list":["post-17223","post","type-post","status-publish","format-standard","hentry","category-update"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/posts\/17223","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/comments?post=17223"}],"version-history":[{"count":2,"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/posts\/17223\/revisions"}],"predecessor-version":[{"id":52659,"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/posts\/17223\/revisions\/52659"}],"wp:attachment":[{"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/media?parent=17223"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/categories?post=17223"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/tags?post=17223"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}