{"id":15814,"date":"2017-09-20T11:49:05","date_gmt":"2017-09-20T15:49:05","guid":{"rendered":"\/en-us\/?p=15814"},"modified":"2023-12-03T20:10:03","modified_gmt":"2023-12-04T01:10:03","slug":"oct-30th-2017-remotecall-maintenance-update-notice","status":"publish","type":"post","link":"https:\/\/www.rsupport.com\/en-us\/resources\/notice\/inspection\/oct-30th-2017-remotecall-maintenance-update-notice\/","title":{"rendered":"[Oct. 30th, 2017] RemoteCall Maintenance &amp; Update Notice"},"content":{"rendered":"<div class=\"post-content\">\r\n\t\t\t\t<p>Attention Rsupport customers,<\/p>\r\n<p>We are writing to notify you of a scheduled maintenance and update for RemoteCall for the following date and time:<\/p>\r\n<p>Date: Oct. 30th, 2017<br>\r\nTime: 15:00 \u2013 22:00 UTC<\/p>\r\n<p>Internationally Observed Times<br>\r\nSan Francisco: 14:00 \u2013 21:00 (PST)<br>\r\nNew York: 11:00 \u2013 18:00 (EST)<br>\r\nLondon: 16:00 \u2013 23:00 (GMT)<br>\r\nSeoul\/Tokyo: Tuesday Oct. 31th, 00:00 \u2013 07:00 (KST)<\/p>\r\n<p>This is a routine maintenance and product update operation to check our software and server systems. See below for details.<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>Agent \/ Viewer<\/p>\r\n<ul>\r\n<li>Added stretch option for high definition display devices.<\/li>\r\n<li>Improved presentation mode.<\/li>\r\n<li>Improved clipboard feature.<\/li>\r\n<li>Improved horizontal screen drag while connected with mobile device.<\/li>\r\n<li>Changed process for admin account recoonection.<\/li>\r\n<li>Other minor bugs fixed<\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<p>Host<\/p>\r\n<ul>\r\n<li>Split clipboard channel.<\/li>\r\n<li>Fixed the disconnection process for session sharing on master viewer.<\/li>\r\n<li>Added automatic log collection option.<\/li>\r\n<li>Added custom size for ending page.<\/li>\r\n<li>Detailed error code on execution failure.<\/li>\r\n<li>Added Web Viewer (Corona).<\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<p>Web<\/p>\r\n<ul>\r\n<li>Added RCPC Corona Web Viewer.<\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<p>iOS<\/p>\r\n<ul>\r\n<li>RCVP \u2013 presentation mode added.<\/li>\r\n<li>RCMP\/RCVP \u2013 RC45 modules updated.<\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<p>Network<\/p>\r\n<ul>\r\n<li>Changed the SIP port : 5060 -&gt; 3478<\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<p>We expect minimal downtime and advise that temporary outages of service are a possibility, so we ask that you to plan your business accordingly and apologize for any inconvenience this may cause.<\/p>\r\n<p>If you have any questions or concerns, please contact our support team at support.us@rsupport.com<\/p>\r\n<p>Warm regards,<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>Rsupport Support Team<\/p>\r\n<p>&nbsp;<\/p>\r\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[34],"tags":[],"class_list":["post-15814","post","type-post","status-publish","format-standard","hentry","category-inspection"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/posts\/15814","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/comments?post=15814"}],"version-history":[{"count":2,"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/posts\/15814\/revisions"}],"predecessor-version":[{"id":52631,"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/posts\/15814\/revisions\/52631"}],"wp:attachment":[{"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/media?parent=15814"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/categories?post=15814"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/tags?post=15814"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}