{"id":15791,"date":"2017-08-30T11:10:44","date_gmt":"2017-08-30T15:10:44","guid":{"rendered":"\/en-us\/?p=15791"},"modified":"2023-12-03T20:07:19","modified_gmt":"2023-12-04T01:07:19","slug":"important-remotecall-asp-6-0-specification-change-notice","status":"publish","type":"post","link":"https:\/\/www.rsupport.com\/en-us\/resources\/notice\/update\/important-remotecall-asp-6-0-specification-change-notice\/","title":{"rendered":"[IMPORTANT] RemoteCall ASP 6.0 Specification change notice"},"content":{"rendered":"
\r\n\t\t\t\t

Dear all customers,<\/p>\r\n

 <\/p>\r\n

Please, be aware that as of August 31st 2017, RemoteCall ASP 6.0\u2019s minimum hardware \/ software specification will be changed. Refer to the table below.<\/p>\r\n

 <\/p>\r\n

RemoteCall ASP 6.0<\/em><\/p>\r\n\r\n\r\n\r\n\r\n\r\n\r\n
<\/td>\r\nOld (untill August 31st 2017)<\/strong><\/td>\r\nNew (from September 1st 2017)<\/strong><\/td>\r\n<\/tr>\r\n<\/thead>\r\n
Agent\u2019s PC OS<\/strong><\/td>\r\nMac OS X 10.7 (Lion) ~ 10.9 (Mavericks)<\/strong><\/td>\r\nMac OS X 10.8 (Mountain Lion) ~ 10.12 (Sierra)<\/strong><\/td>\r\n<\/tr>\r\n
Customer PC OS<\/strong><\/td>\r\nMac OS X 10.7 (Lion) ~ 10.11 (El Capitan)<\/strong><\/td>\r\nMac OS X 10.8 (Mountain Lion) ~ 10.12 (Sierra)<\/strong><\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

 <\/p>\r\n

RemoteCall ASP 6.0 Mobile pack \/ Visual pack<\/em><\/p>\r\n\r\n\r\n\r\n\r\n\r\n
<\/td>\r\nOld (untill August 31st 2017)<\/strong><\/td>\r\nNew (from September 1st 2017)<\/strong><\/td>\r\n<\/tr>\r\n<\/thead>\r\n
Customer mobile OS<\/strong><\/td>\r\niOS 7.1 ~ 10.2.x<\/strong>
\r\n (iPhone 4S ~ 7, iPad 2 ~ iPad Pro)<\/strong><\/td>\r\n		iOS 8 ~ 10.3.x<\/strong>
\r\n (iPhone 4S ~ 7, iPad 2 ~ iPad Pro)<\/strong>
\r\n (support to iOS 11.0.x will be decided  in Sep. 2017)<\/strong><\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

 <\/p>\r\n

Contact us for any additional information regarding the change.
\r\n\u2013 Email: support.us@rsupport.com<\/a>
\r\n\u2013 Phone: 1-888-348-6330<\/p>\r\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[30],"tags":[],"class_list":["post-15791","post","type-post","status-publish","format-standard","hentry","category-update"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/posts\/15791","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/comments?post=15791"}],"version-history":[{"count":2,"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/posts\/15791\/revisions"}],"predecessor-version":[{"id":52626,"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/posts\/15791\/revisions\/52626"}],"wp:attachment":[{"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/media?parent=15791"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/categories?post=15791"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/tags?post=15791"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}