{"id":15747,"date":"2017-07-31T12:50:21","date_gmt":"2017-07-31T16:50:21","guid":{"rendered":"\/en-us\/?p=15747"},"modified":"2023-12-03T20:08:22","modified_gmt":"2023-12-04T01:08:22","slug":"aug-28th-2017-remotecall-maintenance-update-notice","status":"publish","type":"post","link":"https:\/\/www.rsupport.com\/en-us\/resources\/notice\/inspection\/aug-28th-2017-remotecall-maintenance-update-notice\/","title":{"rendered":"[Aug. 28th, 2017] RemoteCall Maintenance &amp; Update Notice"},"content":{"rendered":"<div class=\"post-content\">\r\n\t\t\t\t<p>Attention Rsupport customers,<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>We are writing to notify you of a scheduled maintenance and update for RemoteCall for the following date and time:<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>Date: Aug. 28th, 2017<br>\r\nTime: 15:00 \u2013 22:00 UTC<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>Internationally Observed Times<br>\r\nSan Francisco: 14:00 \u2013 21:00 (PST)<br>\r\nNew York: 11:00 \u2013 18:00 (EST)<br>\r\nLondon: 16:00 \u2013 23:00 (GMT)<br>\r\nSeoul\/Tokyo: Tuesday Aug. 29th, 00:00 \u2013 07:00 (KST)<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>This is a routine maintenance and product update operation to check our software and server systems. See below for details.<\/p>\r\n<p>&nbsp;<\/p>\r\n<ul>\r\n<li>Agent \/ Viewer<\/li>\r\n<li>Fixed the issue of status message not showing up on EXE2 connection<\/li>\r\n<li>Added RCMP SDK<\/li>\r\n<li>Upgraded SCamPlayer<\/li>\r\n<li>Fixed the permission for session sharing, draw, control, send URL<\/li>\r\n<li>Added object tracking feature<\/li>\r\n<li>Fixed the error codes<\/li>\r\n<li>Added delay message for screenshot mode<\/li>\r\n<li>Fixed the ALT+TAB key during screen lock<\/li>\r\n<li>Added HOME key to show viewer features<\/li>\r\n<li>Fixed the issue with virtual PC<\/li>\r\n<li>Added location for screenshot file storage<\/li>\r\n<li>Other minor bugs fixed<\/li>\r\n<li>Web<\/li>\r\n<li>Added selective icon based connection<\/li>\r\n<li>Change the connection URL display to <a href=\"http:\/\/www.113366.com\" target=\"_blank\" rel=\"noopener\">113366.com<\/a> (<a href=\"http:\/\/www.startsupport.com\" target=\"_blank\" rel=\"noopener\">www.startsupport.com<\/a> is still available)<\/li>\r\n<li>Added blinder option<\/li>\r\n<li>Added SSL type option during standby<\/li>\r\n<li>Web front<\/li>\r\n<li>Fixed template for admin<\/li>\r\n<li>Other minor bugs fixed<\/li>\r\n<li>iOS<\/li>\r\n<li>Added more error codes<\/li>\r\n<li>RCVP \u2013 added object tracking feature<\/li>\r\n<li>RCMP \u2013 fixed the issue with iOS 11<\/li>\r\n<li>Android<\/li>\r\n<li>Added more error codes<\/li>\r\n<li>RCVP \u2013 added object tracking feature<\/li>\r\n<li>Fixed the camera blinking issue for devices with Kitkat or lower<\/li>\r\n<\/ul>\r\n<p>&nbsp;<\/p>\r\n<p>Modules<\/p>\r\n<p>\u2013 update\\rcv50<\/p>\r\n<p>\u2013 update\\scamplayer50<\/p>\r\n<p>\u2013 update\\clientapp\\rswindow\\rshoststarter.exe<\/p>\r\n<p>\u2013 update\\rcc_zip\\rccmodule.rsz<\/p>\r\n<p>\u2013 update\\rcc_zip\\Viewer.rsz<\/p>\r\n<p>\u2013 update\\rcc_zip\\TextChat.rsz<\/p>\r\n<p>\u2013 update\\rcc_zip\\UpdateModule.ini<\/p>\r\n<p>\u2013 update\\rcc50<\/p>\r\n<p>\u2013 update\\rcc60<\/p>\r\n<p>\u2013 update\\rslauncher\\rsl5.exe<\/p>\r\n<p>\u2013 clientapp\\rswindow\\rscagent.exe<\/p>\r\n<p>&nbsp;<\/p>\r\n<p><strong>&nbsp;<\/strong><\/p>\r\n<p>We expect minimal downtime and advise that temporary outages of service are a possibility, so we ask that you to plan your business accordingly and apologize for any inconvenience this may cause.<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>If you have any questions or concerns, please contact our support team at <a href=\"mailto:support.us@rsupport.com\">support.us@rsupport.com<\/a><\/p>\r\n<p>&nbsp;<\/p>\r\n<p>Warm regards,<\/p>\r\n<p>&nbsp;<\/p>\r\n<p>Rsupport Support Team<\/p>\r\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[34],"tags":[],"class_list":["post-15747","post","type-post","status-publish","format-standard","hentry","category-inspection"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/posts\/15747","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/comments?post=15747"}],"version-history":[{"count":3,"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/posts\/15747\/revisions"}],"predecessor-version":[{"id":52629,"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/posts\/15747\/revisions\/52629"}],"wp:attachment":[{"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/media?parent=15747"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/categories?post=15747"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/tags?post=15747"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}