{"id":14206,"date":"2016-05-31T18:13:55","date_gmt":"2016-05-31T22:13:55","guid":{"rendered":"\/en-us\/?p=14206"},"modified":"2023-12-03T20:30:35","modified_gmt":"2023-12-04T01:30:35","slug":"jun-20th-2016-remotecall-remoteview-maintenance-update-notice","status":"publish","type":"post","link":"https:\/\/www.rsupport.com\/en-us\/resources\/notice\/inspection\/jun-20th-2016-remotecall-remoteview-maintenance-update-notice\/","title":{"rendered":"[Jun. 20th, 2016] RemoteCall \/ RemoteView Maintenance &amp; Update Notice"},"content":{"rendered":"<div class=\"post-content\">\r\n\t\t\t\t<p>Attention Rsupport customers,<\/p>\r\n<p>We are writing to notify you of a scheduled maintenance and update for RemoteCall and RemoteView for the following date and time:<\/p>\r\n<p>Date: Jun.20th, 2016<br>\r\nTime: 15:00 \u2013 20:00 UTC<\/p>\r\n<p>Internationally Observed Times<br>\r\nSan Francisco: 14:00 \u2013 19:00 (PST)<br>\r\nNew York: 11:00 \u2013 16:00 (EST)<br>\r\nLondon: 16:00 \u2013 21:00 (GMT)<br>\r\nSeoul\/Tokyo: Tuesday Jun. 21st, 00:00 \u2013 05:00 (KST)<\/p>\r\n<p>This is a routine maintenance and product upgrade operation to check our software and server systems. See below for details.<\/p>\r\n<p>\u2013 Adding new session\/gateway servers<\/p>\r\n<p>\u2013 Changing web server\u2019s IP address.<br>\r\n  IMPORTANT: update your firewall\/proxy settings by whitelisting the following address.<\/p>\r\n<p>  http:\/\/helpdesk.rsupport.com\/entries\/138889\u2013All-If-I-m-using-an-advanced-Firewall-what-IPs-and-Ports-do-I-need-to-open-to-use-RemoteCall-<br>\r\n  http:\/\/helpdesk.rsupport.com\/entries\/60123124-Cannot-open-https-rview-com-How-can-I-access-it-What-are-the-ip-for-the-firewall-<\/p>\r\n<p>\u2013 Updating the existing SHA256<\/p>\r\n<p>We expect minimal downtime and advise that temporary outages of service are a possibility.<br>\r\nWe ask that you plan your business accordingly and apologize for any inconvenience this may cause. If you have any questions or concerns, please contact our support team at support.us@rsupport.com<\/p>\r\n<p>Warm regards,<\/p>\r\n<p>Rsupport Support Team<\/p>\r\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[34],"tags":[],"class_list":["post-14206","post","type-post","status-publish","format-standard","hentry","category-inspection"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.0 (Yoast SEO v25.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>[Jun. 20th, 2016] RemoteCall \/ RemoteView Maintenance &amp; Update Notice - RSUPPORT<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.rsupport.com\/en-us\/resources\/notice\/inspection\/jun-20th-2016-remotecall-remoteview-maintenance-update-notice\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"[Jun. 20th, 2016] RemoteCall \/ RemoteView Maintenance &amp; Update Notice - RSUPPORT\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.rsupport.com\/en-us\/resources\/notice\/inspection\/jun-20th-2016-remotecall-remoteview-maintenance-update-notice\/\" \/>\n<meta property=\"og:site_name\" content=\"Rsupport EN\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/RSUPPORT\" \/>\n<meta property=\"article:published_time\" content=\"2016-05-31T22:13:55+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-12-04T01:30:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.rsupport.com\/en-us\/wp-content\/uploads\/sites\/4\/2025\/09\/img-og-rsupport.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"gnjang\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@rsupport\" \/>\n<meta name=\"twitter:site\" content=\"@rsupport\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"gnjang\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.rsupport.com\/en-us\/resources\/notice\/inspection\/jun-20th-2016-remotecall-remoteview-maintenance-update-notice\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.rsupport.com\/en-us\/resources\/notice\/inspection\/jun-20th-2016-remotecall-remoteview-maintenance-update-notice\/\"},\"author\":{\"name\":\"gnjang\",\"@id\":\"https:\/\/www.rsupport.com\/en-us\/#\/schema\/person\/265af7e071da9a335c29ef18f6bc8bcf\"},\"headline\":\"[Jun. 20th, 2016] RemoteCall \/ RemoteView Maintenance &amp; 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