{"id":331,"date":"2022-08-02T12:59:55","date_gmt":"2022-08-02T16:59:55","guid":{"rendered":"http:\/\/dvi.rsupport.com\/ko\/?page_id=331"},"modified":"2026-07-20T01:27:53","modified_gmt":"2026-07-20T05:27:53","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.rsupport.com\/en-us\/resources\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"page_resources_faq\">\r\n  <div class=\"hero_wrap\">\r\n<picture class=\"hero_bg news\">\r\n            <img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/hero_resources.webp\" alt=\"\" class=\"hero_bg_img\">\r\n        <\/picture>\r\n    <div class=\"container\">\r\n      <ul class=\"breadcrumb_wrap\">\r\n        <li class=\"bread_home hidden\"><a href=\"\/en-us\/\" title=\"\">Home<\/a><\/li>\r\n        <li class=\"bread_parent\"><a href=\"\/en-us\/resources\/\" title=\"\">Support<\/a><\/li>\r\n        <li class=\"bread_current\">FAQ<\/li>\r\n      <\/ul>\r\n      <h1 class=\"hero_tit\">FAQ<\/h1>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"container\">\r\n<div class=\"mb80 \">\r\n        <div class=\"card_wrap helpdesk\" >\r\n            <a href=\"https:\/\/help.remotecall.com\/hc\/en-us\" class=\"card thumb\" target=\"_blank\" rel=\"noopener\">\r\n                <img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/img_rc_helpdesk.webp\" width=\"264\" height=\"168\" alt=\"rv helpdesk\"\/>\r\n                <dl class=\"info\">\r\n                    <dt><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/common\/logo_rc.svg\" width=\"\" height=\"40\" alt=\"rv\"\/><\/dt>\r\n                    <dd><button class=\"btn_more_arrow small no_border\">Helpdesk <i><\/i><\/button><\/dd>\r\n                <\/dl>\r\n            <\/a>\r\n            <a href=\"https:\/\/help.rview.com\/hc\/en-us\" class=\"card thumb\" target=\"_blank\" rel=\"noopener\">\r\n                <img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/img_rv_helpdesk.webp\" width=\"264\" height=\"168\" alt=\"rc helpdesk\"\/>\r\n                <dl class=\"info\">\r\n                    <dt><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/common\/logo_rv.svg\" width=\"\" height=\"40\" alt=\"rc\"\/><\/dt>\r\n                    <dd><button class=\"btn_more_arrow small no_border\">Helpdesk <i><\/i><\/button><\/dd>\r\n                <\/dl>\r\n            <\/a>\r\n            <a href=\"https:\/\/help.remotemeeting.com\/hc\/en-us\" class=\"card thumb\" target=\"_blank\" rel=\"noopener\">\r\n                <img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/img_rm_helpdesk.webp\" width=\"264\" height=\"168\" alt=\"rm helpdesk\"\/>\r\n                <dl class=\"info\">\r\n                    <dt><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/common\/logo_rm.svg\" width=\"\" height=\"40\" alt=\"rm\"\/><\/dt>\r\n                    <dd><button class=\"btn_more_arrow small no_border\">Helpdesk <i><\/i><\/button><\/dd>\r\n                <\/dl>\r\n            <\/a>\r\n            <a href=\"https:\/\/helpdesk.mobizen.com\/hc\/en-us\" class=\"card thumb\" target=\"_blank\" rel=\"noopener\">\r\n                <img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/uploads\/image\/sub\/img_mobizen_helpdesk.webp\" width=\"264\" height=\"168\" alt=\"mobizen helpdesk\"\/>\r\n                <dl class=\"info\">\r\n                    <dt><img decoding=\"async\" src=\"\/wp-content\/uploads\/image\/common\/logo_mobizen.svg\" width=\"\" height=\"40\" alt=\"mobizen\"\/><\/dt>\r\n                    <dd><button class=\"btn_more_arrow small no_border\">Helpdesk <i><\/i><\/button><\/dd>\r\n                <\/dl>\r\n            <\/a>\r\n        <\/div>\r\n    <\/div>\r\n    <div class=\"flex_wrap top\">\r\n      <h2 class=\"sub_tit\">Q&amp;A<\/h2>\r\n      <button type=\"button\" id=\"accordianBtn\"><span>View all<\/span><i><\/i><\/button>\r\n    <\/div>\r\n\r\n    <ul class=\"list_accordian\">\r\n      <li>\r\n        <h3 class=\"accordian_tit question\">\r\n          <button type=\"button\">\r\n            <span>I would like to inquire about your products such as RemoteCall and RemoteView.<\/span>\r\n            <i><\/i>\r\n          <\/button>\r\n        <\/h3>\r\n        <div class=\"answer\">\r\n          <p>\r\nIf you&#8217;d like to make inquiries, please contact us via email or call us for further assistance.<br>\r\n\r\nPhone: +82 70 7011 3900<br>\r\nTechnical inquiries: <a href=\"mailto:support.kr@rsupport.com\">support.kr@rsupport.com<\/a><br>\r\nPurchase inquiries: <a href=\"mailto:sales.kr@rsupport.com\">sales.kr@rsupport.com<\/a>\r\n\r\n          <\/p>\r\n        <\/div>\r\n      <\/li>\r\n\r\n      <li>\r\n        <h3 class=\"accordian_tit question\">\r\n          <button type=\"button\">\r\n            <span>I would like to start a partnership with RSUPPORT.<\/span>\r\n            <i><\/i>\r\n          <\/button>\r\n        <\/h3>\r\n        <div class=\"answer\">\r\n          <p>\r\nIf you&#8217;re interested in partnering with RSUPPORT, please contact us through the partner inquiry form. <br><br>\r\n\r\nPlease refer to Partnership Inquiry on the Company > Partner page.\r\n          <\/p>\r\n        <\/div>\r\n      <\/li>\r\n\r\n      <li>\r\n        <h3 class=\"accordian_tit question\">\r\n          <button type=\"button\">\r\n            <span>Where can I have a look at your company profile?<\/span>\r\n            <i><\/i>\r\n          <\/button>\r\n        <\/h3>\r\n        <div class=\"answer\">\r\n          <p>\r\nYou can download the company profile from Document in the Downloads menu.<br><br>\r\n\r\nWe update the information in our company profile every year, so please check the date of the document and download the latest version.\r\n          <\/p>\r\n        <\/div>\r\n      <\/li>\r\n\r\n      <li>\r\n        <h3 class=\"accordian_tit question\">\r\n          <button type=\"button\">\r\n            <span>I want to find out more about your products.<\/span>\r\n            <i><\/i>\r\n          <\/button>\r\n        <\/h3>\r\n        <div class=\"answer\">\r\n          <p>\r\n            Explore each product in more detail on product website.<br>\r\nThe websites are as follows:<br><br>\r\n           RemoteCall : <a href=\"https:\/\/www.remotecall.com\/en\/\" target=\"_blank\" title=\"\" rel=\"noopener\" class=\"txt_underline\">https:\/\/www.remotecall.com\/en\/<\/a><br>\r\n            RemoteView : <a href=\"https:\/\/content.rview.com\/en\/\" target=\"_blank\" title=\"\" rel=\"noopener\" class=\"txt_underline\">https:\/\/content.rview.com\/en\/<\/a><br>\r\n            RemoteMeeting : <a href=\"https:\/\/www.remotemeeting.com\/en\/home\" target=\"_blank\" title=\"\" rel=\"noopener\" class=\"txt_underline\">https:\/\/www.remotemeeting.com\/en\/home<\/a><br>\r\n            Mobizen : <a href=\"https:\/\/www.mobizen.com\/en\/\" target=\"_blank\" title=\"\" rel=\"noopener\" class=\"txt_underline\">https:\/\/www.mobizen.com\/en\/<\/a><br><br>\r\n\r\nIf you want to check out the information here, proposals and product brochures are available in Downloads.\r\n          <\/p>\r\n        <\/div>\r\n      <\/li>\r\n\r\n      <li>\r\n        <h3 class=\"accordian_tit question\">\r\n          <button type=\"button\">\r\n            <span>What should I do if I&#8217;m having trouble while using the product?<\/span>\r\n            <i><\/i>\r\n          <\/button>\r\n        <\/h3>\r\n        <div class=\"answer\">\r\n          <p>\r\nIf something&#8217;s up with any of our products, find answers to FAQs and browse troubleshooting tips for common issues on product inquiry page.<br><br>\r\nIf you are unable to follow FAQs and require a step-by-step guide, please submit a request form in the Contact Us page.<br><br>\r\nFor any urgent matters in using the product, we are more than happy to assist you if you give us a call.<br><br>\r\nPhone: +82 70 7011 3900<br>\r\nTechnical inquiries: <a href=\"mailto:support.kr@rsupport.com\">support.kr@rsupport.com<\/a>\r\n          <\/p>\r\n        <\/div>\r\n      <\/li>\r\n\r\n      <li>\r\n        <h3 class=\"accordian_tit question\">\r\n          <button type=\"button\">\r\n            <span>What happens if the support agent and customer controls at the same time?<\/span>\r\n            <i><\/i>\r\n          <\/button>\r\n        <\/h3>\r\n        <div class=\"answer\">\r\n          <p>\r\n            A cusotmer is always given the priority to control, so the support agent cannot take control when the customer is in control.<br>\r\nHowever, the support agent can send a message to the customer requesting control by double clicking the screen.\r\n          <\/p>\r\n        <\/div>\r\n      <\/li>\r\n\r\n      <li>\r\n        <h3 class=\"accordian_tit question\">\r\n          <button type=\"button\">\r\n            <span>Can I use it overseas?<\/span>\r\n            <i><\/i>\r\n          <\/button>\r\n        <\/h3>\r\n        <div class=\"answer\">\r\n          <p>\r\n           Yes, it can be used.<br>\r\nThe service is available anywhere around the world with Internet access.\r\n          <\/p>\r\n        <\/div>\r\n      <\/li>\r\n\r\n      <li>\r\n        <h3 class=\"accordian_tit question\">\r\n          <button type=\"button\">\r\n            <span>Does it work with virtual or floating IPs?<\/span>\r\n            <i><\/i>\r\n          <\/button>\r\n        <\/h3>\r\n        <div class=\"answer\">\r\n          <p>\r\n            Yes, RemoteCall is a three-way communication using relay servers that supports all networks without any configuration. \r\n          <\/p>\r\n        <\/div>\r\n      <\/li>\r\n\r\n      <li>\r\n        <h3 class=\"accordian_tit question\">\r\n          <button type=\"button\">\r\n            <span>Does remote control work on a browser?<\/span>\r\n            <i><\/i>\r\n          <\/button>\r\n        <\/h3>\r\n        <div class=\"answer\">\r\n          <p>\r\n            Yes, it does.<br>\r\nCustomer support is offered on a live chat service. If the problem is unresolved, the support agent will request remote control, which will be launched based on customer consent.\r\n          <\/p>\r\n        <\/div>\r\n      <\/li>\r\n    <\/ul>\r\n\r\n    <p class=\"ta_c\">\r\n      <a href=\"\/en-us\/resources\/download\" class=\"btn_more_arrow\">View technical documentation<i><\/i><\/a>\r\n    <\/p>\r\n\r\n  <\/div>\r\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":326,"menu_order":320,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-331","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/pages\/331","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/comments?post=331"}],"version-history":[{"count":10,"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/pages\/331\/revisions"}],"predecessor-version":[{"id":53821,"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/pages\/331\/revisions\/53821"}],"up":[{"embeddable":true,"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/pages\/326"}],"wp:attachment":[{"href":"https:\/\/www.rsupport.com\/en-us\/wp-json\/wp\/v2\/media?parent=331"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}