Attention Rsupport customers,

We are writing to notify you of a scheduled maintenance and update for RemoteCall for the following date and time:

Date: Oct. 30th, 2017
Time: 15:00 – 22:00 UTC

Internationally Observed Times
San Francisco: 14:00 – 21:00 (PST)
New York: 11:00 – 18:00 (EST)
London: 16:00 – 23:00 (GMT)
Seoul/Tokyo: Tuesday Oct. 31th, 00:00 – 07:00 (KST)

This is a routine maintenance and product update operation to check our software and server systems. See below for details.


Agent / Viewer

  • Added stretch option for high definition display devices.
  • Improved presentation mode.
  • Improved clipboard feature.
  • Improved horizontal screen drag while connected with mobile device.
  • Changed process for admin account recoonection.
  • Other minor bugs fixed



  • Split clipboard channel.
  • Fixed the disconnection process for session sharing on master viewer.
  • Added automatic log collection option.
  • Added custom size for ending page.
  • Detailed error code on execution failure.
  • Added Web Viewer (Corona).



  • Added RCPC Corona Web Viewer.



  • RCVP – presentation mode added.
  • RCMP/RCVP – RC45 modules updated.



  • Changed the SIP port : 5060 -> 3478


We expect minimal downtime and advise that temporary outages of service are a possibility, so we ask that you to plan your business accordingly and apologize for any inconvenience this may cause.

If you have any questions or concerns, please contact our support team at

Warm regards,


Rsupport Support Team