Attention Rsupport customers,

We are writing to notify you of a scheduled maintenance and update for RemoteCall for the following date and time:

Date: Oct. 30th, 2017
Time: 15:00 – 22:00 UTC

Internationally Observed Times
San Francisco: 14:00 – 21:00 (PST)
New York: 11:00 – 18:00 (EST)
London: 16:00 – 23:00 (GMT)
Seoul/Tokyo: Tuesday Oct. 31th, 00:00 – 07:00 (KST)

This is a routine maintenance and product update operation to check our software and server systems. See below for details.

 

Agent / Viewer

  • Added stretch option for high definition display devices.
  • Improved presentation mode.
  • Improved clipboard feature.
  • Improved horizontal screen drag while connected with mobile device.
  • Changed process for admin account recoonection.
  • Other minor bugs fixed

 

Host

  • Split clipboard channel.
  • Fixed the disconnection process for session sharing on master viewer.
  • Added automatic log collection option.
  • Added custom size for ending page.
  • Detailed error code on execution failure.
  • Added Web Viewer (Corona).

 

Web

  • Added RCPC Corona Web Viewer.

 

iOS

  • RCVP – presentation mode added.
  • RCMP/RCVP – RC45 modules updated.

 

Network

  • Changed the SIP port : 5060 -> 3478

 

We expect minimal downtime and advise that temporary outages of service are a possibility, so we ask that you to plan your business accordingly and apologize for any inconvenience this may cause.

If you have any questions or concerns, please contact our support team at support.us@rsupport.com

Warm regards,

 

Rsupport Support Team