rsupusa01

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So far rsupusa01 has created 33 blog entries.

[Oct. 10, 2017] Server added – EU

We are writing to notify you of a new server added in Europe for RemoteCall / RemoteView / Mobizen.

 

Date: Oct. 10th, 2017

 

Address : gr2.rsupport.com

IP : 34.250.116.113

Port : 443

 

Complete list : https://helpdesk.rsupport.com/hc/en-us/articles/235591328–RemoteCall-Server-list-for-firewall

If you have any questions or concerns, please contact our support team at support.us@rsupport.com

 

Warm regards,

 

Rsupport Support Team

2017/10/10|

[Oct. 30th, 2017] RemoteCall Maintenance & Update Notice

Attention Rsupport customers,

We are writing to notify you of a scheduled maintenance and update for RemoteCall for the following date and time:

Date: Oct. 30th, 2017
Time: 15:00 – 22:00 UTC

Internationally Observed Times
San Francisco: 14:00 – 21:00 (PST)
New York: 11:00 – 18:00 (EST)
London: 16:00 – 23:00 (GMT)
Seoul/Tokyo: Tuesday Oct. 31th, 00:00 – 07:00 (KST)

This is a routine […]

2017/09/20|

Tech Day Tokyo 2017 – Remote Solution Seminar

Venue : Tech Day Tokyo 2017

Date : 2017.11.22

Location : TKP Shinagawa Conference Center

“Tele Work” is the key term that is already popular among enterprises in Japan. Rsupport is the key provider of tools that enables it.

Learn more about what Rsupport offers, how we do it, success stories, and WebRTC based technology.
Program

2018 Roadmap : next years […]

2017/08/31|

[IMPORTANT] RemoteCall ASP 6.0 Specification change notice

Dear all customers,

 

Please, be aware that as of August 31st 2017, RemoteCall ASP 6.0’s minimum hardware / software specification will be changed. Refer to the table below.

 

RemoteCall ASP 6.0

Old (untill August 31st 2017)
New (from September 1st 2017)

Agent’s PC OS
Mac OS X 10.7 (Lion) ~ 10.9 (Mavericks)
Mac OS X 10.8 (Mountain Lion) ~ 10.12 (Sierra)

Customer PC […]

2017/08/30|

[Aug. 28th, 2017] RemoteCall Maintenance & Update Notice

Attention Rsupport customers,

 

We are writing to notify you of a scheduled maintenance and update for RemoteCall for the following date and time:

 

Date: Aug. 28th, 2017
Time: 15:00 – 22:00 UTC

 

Internationally Observed Times
San Francisco: 14:00 – 21:00 (PST)
New York: 11:00 – 18:00 (EST)
London: 16:00 – 23:00 (GMT)
Seoul/Tokyo: Tuesday Aug. 29th, 00:00 – 07:00 (KST)

 

This is a routine […]

2017/07/31|

[June 26th, 2017] RemoteCall Maintenance & Update Notice

Attention Rsupport customers,

 

We are writing to notify you of a scheduled maintenance and update for RemoteCall for the following date and time:

 

Date: June 26th, 2017
Time: 15:00 – 22:00 UTC

 

Internationally Observed Times
San Francisco: 14:00 – 21:00 (PST)
New York: 11:00 – 18:00 (EST)
London: 16:00 – 23:00 (GMT)
Seoul/Tokyo: Tuesday June 27th, 00:00 – 07:00 (KST)

 

This is a routine […]

2017/06/12|

[May. 15th, 2017] RemoteCall Maintenance & Update Notice

Attention Rsupport customers,

 

We are writing to notify you of a scheduled maintenance and update for RemoteCall for the following date and time:

 

Date: May. 15th, 2017
Time: 15:00 – 22:00 UTC

 

Internationally Observed Times
San Francisco: 14:00 – 21:00 (PST)
New York: 11:00 – 18:00 (EST)
London: 16:00 – 23:00 (GMT)
Seoul/Tokyo: Tuesday May. 16th, 00:00 – 07:00 (KST)

 

This is a routine […]

2017/04/18|

[Apr. 10th, 2017] RemoteCall Maintenance & Update Notice

Attention Rsupport customers,

 

We are writing to notify you of a scheduled maintenance and update for RemoteView for the following date and time:

 

Date: Apr. 10th, 2017
Time: 15:00 – 22:00 UTC

 

Internationally Observed Times
San Francisco: 14:00 – 21:00 (PST)
New York: 11:00 – 18:00 (EST)
London: 16:00 – 23:00 (GMT)
Seoul/Tokyo: Tuesday Apr. 11th, 00:00 – 07:00 (KST)

 

This is a routine […]

2017/04/10|

[Feb. 20th, 2017] RemoteCall Maintenance & Update Notice

Attention Rsupport customers,

We are writing to notify you of a scheduled maintenance and update for RemoteCall for the following date and time:

Date: Feb. 20th, 2017
Time: 15:00 – 22:00 UTC

Internationally Observed Times
San Francisco: 13:00 – 20:00 (PST)
New York: 10:00 – 17:00 (EST)
London: 15:00 – 22:00 (GMT)
Seoul/Tokyo: Tuesday Feb. 21st, 00:00 – 07:00 (KST)
[…]

2017/02/07|

[Jan. 25th, 2017] RemoteCall / RemoteView Maintenance & Update Notice

Attention Rsupport customers,

We are writing to notify you of a scheduled maintenance and update for RemoteCall and RemoteView for the following date and time:

Date: Jan. 25th, 2017
Time: 04:00 – 09:00 UTC

Internationally Observed Times
San Francisco: 20:00 – 01:00 +1 (PST)
New York: 23:00 – 04:00 +1 (EST)
London: 04:00 – 09:00 (GMT)
Seoul/Tokyo: Thursday Jan. 26th, […]

2017/01/25|