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ASP Appliance Server
Number of support Reps 1-10 10-20 Enterprise(20+)
Hardware (Included) No Yes Customer Provided
Setup Instant Plug and Play 6 Hrs
Complex custom Installations
can take longer
Performance Optimized for the Web Optimized for LAN and WAN Optimized for all networks
Internet Connection Required Yes No No
Connection Type RSUPPORT Gateway
and P2P
Customer Appliance Gateway
and P2P
Customer Server Gateway
and P2P
Customizable
Connection Page domain
Branded Connection Page
Connection Page Localization
End of Session Surveys
Limited
startsupport.com
Limited
Yes (23 Languages)
No
Limited
Custom domain
Logo + Color
Yes (3 Languages)
No
Fully customizable
Custom domain
Full Branding
Yes (Buyer defined)
Yes
Encryption SSL+AES SSL+AES
Customer Provided
SSL+AES
Customer Provided
Failover (Redundancy) Yes No Optional
Phone and Email Support Yes Yes Yes
License Type Per User Per User Concurrent

Payment Terms

Monthly/Yearly One-time + Annual Maintenance
(20%)
One-Time + Annual Maintenance
(20%)
Cost
All prices are quoted in USD
Contact to sales representative
Contact to sales representative
Contact to sales representative